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Apple iPad Air 2 - Support Overview

Find device-specific support and online tools for your Apple® iPad Air® 2.
Troubleshoot iPad Air 2

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Apple iPad - Activate / Set Up Device

Here's how to quickly set up your iPad.

Apple iPad - Create an Apple ID

Here's how to create an Apple ID using your iPad.

Apple iPad - Update Carrier Settings

Here's how to update Carrier Settings (Access Point Names, MMS settings) for your iPad, view this info.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Alerts & Reminders

Apple iPad - Manage Sound Settings

Here's how to change notification sounds for incoming calls or messages on your iPad.

Apple iPad - Create Reminders

Here's how to create and configure reminders on your iPad.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Content with Quick Start - Apple iOS

Here's how to quickly transfer content (e.g., contacts, pictures, music, ect.) between two iOS devices.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

Apple - How to Clean Your iPhone / iPad

Here's how to properly clean / disinfect / sanitize your iPhone or iPad.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Apple iPad - Turn Battery Percentage Indicator On / Off

Here's how to view or hide the remaining battery percentage of your iPad.

Apple iPad - View Battery Info

Here's info on the battery specs (use time, standby time, etc.) for your Apple iPad.

Apple iPad - View Extend Battery Life

Here's how to increase the battery life on your Apple iOS device.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Bluetooth

Apple iPad - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your iPad.

Apple iPad - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPad on or off and make it visible to other devices for pairing.

Calendar

Apple iPad - Add, Edit or Remove Calendar Events

Here's how to manage calendar events using your iPad.

Apple iPad - Set Default Calendar

If you have multiple calendars on your iPad (iCloud, Gmail, Work, etc.), use this info to set the default calendar.

Calling & Dialing

Apple iPad - Turn Calls from iPhone On / Off

Here's how to turn Calls from iPhone on your iPad on or off, which allows you to make / receive calls while connected to the same network as your iPhone.

Call Waiting - Apple iOS

Here's how to answer call on your iPhone while you're on another call.

Camera, Photos & Videos

Apple iPad - Common Camera Settings

Here's some info on camera settings (e.g., flash, timer, front / rear camera) for your iPad.

Apple iPad - Record a Time Lapse Video

Here's how to record a time lapse video on your iPad.

Apple iPad - Record and Send Video via Messaging

Here's how to record and send a video on your iPad via the Messages app.

Apple iPad - Save Pictures from Browser

Here's how to save images via the web browser on your iPad.

Apple iPad - Send Existing Picture via Messaging

Here's how to send an existing picture from your iPad using the Messages app.

Apple iPad - Send Existing Video via Messaging

Here's how to send a saved video to someone via the Messages app on your iPad.

Apple iPad - Take and Send a Picture via Messaging

Here's how to take a picture and send it via the Messages app on your iPad.

Apple iPad - Turn Picture in Picture On / Off

Here's how to turn Picture in Picture on or off, which allows you to watch a video on your iPad while completing other tasks.

Apple iPad - Play a Video

Here's how to watch a video on your iPad.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Computer/PC Connectivity

Apple iOS Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Apple iPad - Add a Contact

Here's how to add a contact on your iPad.

Apple iPad - Delete a Contact

Here's how to remove a contact from your iPad.

Apple iPad - Edit a Contact

Here's how to edit contacts on your iPad.

Apple iPad - View Contact Sync Source

Here's how to view where a phonebook contact on your iPad was imported from.

Data

Apple iPad - Add Data or Change Data Plan

Here's how to add to or change your Prepaid data plan on your iPad.

Apple iPad - Allow / Deny Data Roaming

Here's how to turn data roaming for your Apple Ipad on or off.

Apple iPad - Cancel Prepaid Cellular Data Plan

Here's how to cancel a prepaid data plan on your iPad.

Apple iPad - Cellular Data Account Login

Here's how to view cellular data information on your iPad.

Apple iPad - Cellular Data Account Usage

Here's how to view the Prepaid cellular data usage on your iPad.

Apple iPad - Edit Cellular Data User and Payment Information

Here's how to edit user and payment information for your iPad's cellular data account.

Apple iPad - Manage Data Usage

Here's how to view, enable or disable cellular data usage for individual apps on your iPad.

Apple iPad - Reprovision Cellular Data Account

Here's how to sync your cellular account with your iPad if you are having connectivity or billing issues.

Apple iPad - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPad on or off.

Apple iPad - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPad on or off.

Apple iPad - Cellular Data Activation

Here's how to activate cellular data on your iPad.

Apple iPad - Recover Cellular Data Account Password

If you've forgotten the password for your iPad's cellular data account, view this info.

Apple iPad - Reset Cellular Data Account

Here's how to reset your iPad's cellular data account if you are having connectivity or billing issues.

Change or Add Data Bundles - Prepaid iPad

Here's how to add or change a data bundle for prepaid service on an iPad.

Date & Time

Apple iPad - Set Date and Time

If your iPad shows the incorrect date and / or time, view this info to correct it.

Device ID & Info

Apple iPad - View Device ID

Here's how to find the device ID (IMEI / MEID) for your iPad.

Apple iPad - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPad.

Apple iPad - View Phone Number

Here's how to view the phone number for your iPad.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple iPad - Adjust Brightness & Display Settings

Here's how to adjust the display brightness or turn night shift on / off on your iPad.

Apple iPad - Manage Home Screen and Dock Settings

Here's how to manage the Home Screen and Dock settings on your iPad.

Apple iPad - Reset All Settings

If your Apple iPad crashes, resets or runs slow, or apps freeze or reset the device, view this.

Apple iPad - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your iPad, view this info.

Apple iPad - Turn Do Not Disturb On / Off

If your iPad isn't receiving alerts for texts and email, here's how to check Do Not Disturb settings.

Apple iPad - Turn Handoff On / Off

Here's how to start something on one device and pick it up on other devices using your iCloud account.

Apple iPad - Turn Notifications On / Off

Here's how to turn status bar or banner notifications for your iPad on or off.

Apple iPad - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPad on or off.

Cancel Autopay - Prepaid iPad

Here's how to cancel auto payment on your prepaid iPad.

Email/Gmail

Apple iPad - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account to your Apple iPad.

Apple iPad - Compose and Send Email Message

Here's how to create and send an email message from your iPad.

Apple iPad - Delete Email Messages

Here's how to delete email messages from your iPad.

Apple iPad - Email Account Settings (Personal POP / IMAP)

Here's info on personal email settings for your Apple iPad.

Apple iPad - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your iPad.

Apple iPad - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Apple iPad - Forward an Email Message

Here's how to forward an email message from your iPad.

Apple iPad - Manage Corporate Email Settings

Here's how to update work email settings for your Apple iPad.

Apple iPad - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPad if automatic setup fails.

Apple iPad - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your iPad.

Apple iPad - View and Reply to an Email Message

Here's how to view and reply to an email message from your iPad.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

Apple iPad - Reset Location Warnings

Here's how to reset your iPad's location warnings to the default settings.

Apple iPad - Turn GPS Location On / Off

Here's how to turn GPS location for your iPad on or off.

Home Screen

Apple iPad - Access Notification Center

Here's how to view notifications on your iPad.

Apple iPad - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your iPad.

Apple iPad - Manage Notes

Here's how to create, delete, or email a Note on your iPad.

Apple iPad - Spotlight Search

Here's how to quickly search for contacts, email and other content on your iPad.

Apple iPad - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels on your iPad.

Apple iPad - Display Icons

Here's how to see current display icons for your iPad.

Hotspot

Apple iPad - Configure Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) on your iPad.

Apple iPad - Set Up Personal Hotspot

Here's how to set up or activate the Personal Hotspot on your iPad for use as an internet or Wi-Fi connection.

Apple iPad - Turn Personal Hotspot On / Off

Here's how to turn your iPad's personal hotspot feature on or off.

Internet & Web Browser

Apple iPad - Access Websites

Here's how to access websites on your iPad using the Safari browser.

Apple iPad - Allow / Block Browser Cookies

Here's how to check whether the Safari browser on your Apple iPad is set to allow cookies.

Apple iPad - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your iPad, view this.

Apple iPad - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your iPad.

Apple iPad - Turn JavaScript On / Off

Here's how to check the JavaScript settings for your iPad if you can't view websites or pages won't load.

Apple iPad - Turn Private Browsing On / Off

Here's how to turn your iPad's private browsing feature on or off.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Keyboard

Apple iPad - Create a Keyboard Shortcut

Here's how to create a text replacement shortcut on your iPad.

Apple iPad - Reset Keyboard Dictionary

Here's how to remove saved words you have typed and return your iPad's keyboard to its default dictionary.

Apple iPad - Use Smart Connector

Here's how to use your iPad's Smart Connector feature.

Turn Voice Input On / Off - Apple iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPad - Change Device Language

Here's how to change the language and region settings used on your iPad.

Lock, Unlock, Password & Security

Apple iPad - Add Additional Fingerprints

Here's how to add additional fingerprints on your Apple iPad.

Apple iPad - Customize Touch ID Settings

Here's how to manage the Touch ID Settings for your Apple iPad.

Apple iPad - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the passcode for your Apple iPad.

Apple iPad - Remove Saved Fingerprints

Here's how to remove saved fingerprint entries from your iPad.

Apple iPad - Set Up Touch ID

Here's how to set up Touch ID on your Apple iPad.

Apple iPad - Turn Screen Portrait Orientation Lock On / Off

Here's how to fix the screen / display on your iPad if it doesn't flip or rotate.

Apple iPad - Turn Touch ID On / Off

Here's how to turn Touch ID for your iPad on or off.

Apple iPad - Unlock Screen

Here's how to unlock the screen on your iPad..

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Apple iPad - Check Device Storage

Here's how to free up space if your iPad runs slow / crashes, apps freeze, or you can't save media.

Music

Apple iPad - Play Music Files

Here's how to play music files on your iPad.

Navigating & Multitasking

Apple iPad - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPad.

Apple iPad - Use Slide Over

Here's how to open multiple apps at once on your iPad.

Apple iPad - Use Split View

Here's how to open multiple apps at once in split screen view on your iPad.

Apple iPad - Use the Control Center

Here's how to change device settings on your iPad using the control center.

Operating System & Software

Apple iPad - Erase All Content and Settings

If your iPad crashes, has a blank or frozen screen or calling, app and sync issues, view this.

Apple iPad - Install Device Software Updates

Here's info on how to update your iPad to the current iOS version.

Apple iPad - View Software Version

Here's how to view the software version your iPad is running.

Apple iPad Air 2 Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the update to your iPad Air 2.

Protect Against Downloading Ransomware Malware - Apple iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Remove Ransomware From the Device - Apple iOS

Here's how to remove malware software from your iOS device.

Update to the Latest Version of iTunes

Here's how to update to the latest version of iTunes on your computer.

SIM Card

Apple iPad - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your iPad or turn it on or off.

Apple iPad - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your iPad.

Apple iPad - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPad.

Apple iPad - View SIM Card Number

Here's how to view the SIM card number associated with your iPad.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Test the Microphone - Apple iOS

Here's how to Test the Microphone on your Apple iOS mobile device

Status Indicators/Lights

Apple iPad - View Signal Strength

Here's how to view signal strength on the Apple iPad.

Text & Multimedia Messaging

Apple iPad - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your iPad.

Apple iPad - Delete Text Messages

Here's how to delete text messages from your iPad.

Apple iPad - Record and Send Video via Messaging

Here's how to record and send a video on your iPad via the Messages app.

Apple iPad - Send Existing Picture via Messaging

Here's how to send an existing picture from your iPad using the Messages app.

Apple iPad - Send Existing Video via Messaging

Here's how to send a saved video to someone via the Messages app on your iPad.

Apple iPad - Take and Send a Picture via Messaging

Here's how to take a picture and send it via the Messages app on your iPad.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Apple iPad - Capture a Screenshot

Here's how to capture a screenshot using your iPad.

Apple iPad - Set Up Printing

Here's how to set up remote printing on your iPad.

Visual & Hearing Accessibility

Apple iPad - Manage Guided Access Settings

Here's how to limit app / screen access or button presses on your iPad.

Apple iPad - Turn Guided Access On / Off

Here's how to enable Guided Access, when you want your iPad to remain on one app and control what is available when enabled.

Common Accessibility Settings - Apple iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Configure VoiceOver Settings - Apple iOS

Here's how to configure VoiceOver settings for your iPhone or iPad.

Zoom and Magnifier - AppleiOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wi-Fi & Network

Apple iPad - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your iPad.

Apple iPad - Add a Wi-Fi Network

Here's how to connect your iPad to a Wi-Fi network.

Apple iPad - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your iPad.

Apple iPad - Reset Network Settings

Here's how to reset settings if your iPad can't connect to data or send / receive messages.

Apple iPad - Turn Virtual Private Network On / Off

Here's how to turn your iPad's virtual private network (VPN) settings on or off.

Apple iPad - Turn Wi-Fi Assist On / Off

If your iPad's cellular data usage is higher than expected, check this setting.

Apple iPad - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPad on or off.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55