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Yealink One Talk CP960 IP Conference Phone - Support Overview

Find device-specific support and online tools for your One Talk CP960 IP Conference Phone.
Troubleshoot CP960 IP Conference Phone
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Yealink WH62 Wireless Headset Data Sheet (PDF)

Review the key features and benefits for your WH62 headset, including acoustic shield technology, multi-device connection, optimal audio performance, more.

Activation, Setup & User Guides

One Talk Portal - Account Codes

Here's how to use account codes to allow call tracking.

One Talk Portal - Move Users Between Groups

Here's how to move users between groups via the One Talk Portal.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

One Talk - Desk Phone Icons

Here's how to determine what the various icons for the Desk Phone and/or One Talk portal mean.

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

One Talk - Use the Site Qualification and Validation Tool

Here's how to use the Site Qualification and Validation Tool to determine whether your network can support One Talk service.

One Talk Portal - Create Group / Bulk Groups

Here's how to create groups / bulk groups via the One Talk portal.

One Talk Portal - Delete Group

Here's how to delete groups in the One Talk Portal.

One Talk Portal - Edit Group

Here's how to edit groups via the One Talk Portal.

One Talk Portal - Set Up Bridging

Here's how to set up call bridging via the One Talk portal.

One Talk from Verizon - Support Overview

Get support for your One Talk service, including videos, User Guides and step-by-step instructional articles.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

Calling & Dialing

One Talk - Native Dialer Call / Feature Codes

Here are the basic dialer features for One Talk.

One Talk Mobile App / Native Dialer - Park / Retrieve a Call

Here's how to park and retrieve calls via the One Talk Mobile App, Enhanced Dialer or Native Dialer.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

One Talk Portal - Enable / Disable Hold Music

Here's how to enable or disable hold music via the One Talk portal.

One Talk Portal - Group Forwarding

Here's how to set multiple lines to forward to a specified number using the One Talk Portal.

One Talk Portal - Simultaneous Ring

Here's how to set a line to ring to multiple phones when called, via the One Talk portal.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

One Talk Mobile App / Enhanced Dialer - Turn Do Not Disturb Setting On / Off

Here's how to enable or disable the 'Do not disturb' option via the One Talk app.

Email/Gmail

One Talk Portal - Add / Edit Email Address

Here's how to add or edit your email address via the One Talk Portal.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Internet & Web Browser

One Talk Portal - Create Virtual On-Net Extensions

Here's how to create virtual extensions for your business lines via the One Talk portal.

Text & Multimedia Messaging

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55