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TCL TAB 8 Plus - Support Overview

Find all TCL TAB 8 Plus Support information here. Learn how to activate, set up features & troubleshoot issues with our FAQs, how-to guides and videos.
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Transfer contacts & media

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Troubleshoot TAB 8 Plus

This online tool will help you identify and resolve problems with your device.


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Activation, Setup & User Guides

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

TCL TAB 8 Plus - Activate / Set Up Device

Here's how to quickly set up your TAB 8 Plus.

TCL TAB 8 Plus - Add a User Account

Here's how to add a user profile so multiple people can use your TAB 8 Plus.

TCL TAB 8 Plus - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your TAB 8 Plus.

TCL TAB 8 Plus - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your TAB 8 Plus if you're not receiving email and app notifications.

TCL TAB 8 Plus - Edit / Remove a User Account

Here's how to modify or delete a user account on your TAB 8 Plus.

TCL TAB 8 Plus - Sign In / Out

Here's how to sign in/out of additional user accounts set up on your TAB 8 Plus.

TCL TAB 8 Plus - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your TAB 8 Plus on or off.

TCL TAB 8 Plus User Guide (PDF)

This User Guide can help you get the most out of your TCL TAB 8 Plus. Learn about set up, advanced feature use and navigation.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

TCL TAB 8 Plus - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your TAB 8 Plus and a computer.

Battery & Power

TCL TAB 8 Plus - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your TAB 8 Plus.

TCL TAB 8 Plus - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your TAB 8 Plus.

TCL TAB 8 Plus - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your TAB 8 Plus.

Bluetooth

TCL TAB 8 Plus - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your TAB 8 Plus on or off and make it visible to other devices for pairing.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

TCL TAB 8 Plus - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your TAB 8 Plus.

Computer/PC Connectivity

TCL TAB 8 Plus - USB Debugging Mode

Here's how to facilitate a connection between your TAB 8 Plus and a computer with the Android SDK.

Contacts

TCL TAB 8 Plus - Add a Contact

Here's how to add a contact to your TAB 8 Plus.

TCL TAB 8 Plus - Delete a Contact

Here's how to remove a contact from your TAB 8 Plus.

TCL TAB 8 Plus - Edit a Contact

Here's how to edit a contact on your TAB 8 Plus.

TCL TAB 8 Plus - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your TAB 8 Plus.

TCL TAB 8 Plus - View Contact Sync Source

Here's how to view where a phonebook contact on your TAB 8 Plus was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

TCL TAB 8 Plus - Allow / Deny Data Roaming

Here's how to turn data roaming for your TAB 8 Plus on or off.

TCL TAB 8 Plus - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your TAB 8 Plus.

TCL TAB 8 Plus - Turn Data On / Off

Here's how to turn mobile data for your TAB 8 Plus on or off.

Date & Time

TCL TAB 8 Plus - Set Date and Time

If your TAB 8 Plus shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

TCL TAB 8 Plus - View Device ID

Here's how to view the device ID (IMEI) for your TAB 8 Plus.

TCL TAB 8 Plus - View MAC Address

Here's how to view the Wi-Fi MAC address for your TAB 8 Plus.

TCL TAB 8 Plus - View Phone Number

Here's how to view the mobile number for your TAB 8 Plus.

Device Settings

TCL TAB 8 Plus - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your TAB 8 Plus.

TCL TAB 8 Plus - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings if your TAB 8 Plus isn't receiving calls or alerts for texts and email.

TCL TAB 8 Plus - Reset All Settings

If your TAB 8 Plus crashes, resets or runs slowly or apps freeze or cause the device to reset, view this info.

TCL TAB 8 Plus - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your TAB 8 Plus, view this info.

TCL TAB 8 Plus - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your TAB 8 Plus.

TCL TAB 8 Plus - Turn Screen Rotation On / Off

Here's how to check settings if the display on your TAB 8 Plus doesn't rotate or flip.

Email/Gmail

TCL TAB 8 Plus - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your TAB 8 Plus.

TCL TAB 8 Plus - Manage Corporate Email Settings

Here's how to update work email settings for your TAB 8 Plus.

TCL TAB 8 Plus - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your TAB 8 Plus.

TCL TAB 8 Plus - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your TAB 8 Plus.

TCL TAB 8 Plus - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your TAB 8 Plus.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

TCL TAB 8 Plus - Turn GPS Location On / Off

Here's how to turn GPS location for your TAB 8 Plus on or off.

Gestures & Motions

TCL TAB 8 Plus - Motions and Gestures

Here's how to manage motion-activated services for your TAB 8 Plus.

Google Backup & restore

TCL TAB 8 Plus - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your TAB 8 Plus.

Home Screen

TCL TAB 8 Plus - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your TAB 8 Plus.

TCL TAB 8 Plus - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your TAB 8 Plus.

Language

TCL TAB 8 Plus - Language Selection

Here's how to change the language used on your TAB 8 Plus.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

TCL TAB 8 Plus - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your TAB 8 Plus.

TCL TAB 8 Plus - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your TAB 8 Plus.

TCL TAB 8 Plus - Set Lock Screen Notifications

Here's how to manage how notifications appear on your TAB 8 Plus when the screen is locked.

TCL TAB 8 Plus - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your TAB 8 Plus.

TCL TAB 8 Plus - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your TAB 8 Plus.

TCL TAB 8 Plus - Unlock Screen

Here's how to unlock the screen on your TAB 8 Plus.

Memory/Storage

TCL TAB 8 Plus - Check Device Storage

Here's how to check available space if your TAB 8 Plus runs slowly / crashes, apps freeze or you can't save media.

TCL TAB 8 Plus - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your TAB 8 Plus.

TCL TAB 8 Plus - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your TAB 8 Plus.

TCL TAB 8 Plus - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your TAB 8 Plus to an SD / memory card.

Navigating & Multitasking

TCL TAB 8 Plus - Use Multi Window

Here's how to use two apps simultaneously on your TAB 8 Plus.

Operating System & Software

TCL TAB 8 Plus - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your TAB 8 Plus if the screen freezes or app, audio or sync issues occur and the device won’t start up.

TCL TAB 8 Plus - Factory Data Reset (Powered On)

Here's how to factory / hard reset your TAB 8 Plus if the screen freezes or app, audio or sync issues occur.

TCL TAB 8 Plus - Install Device Software Updates

Here's how to check for and install software updates on your TAB 8 Plus.

TCL TAB 8 Plus - View Software Version

Here's how to view the software version your TAB 8 Plus is running.

TCL TAB 8 Plus Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your TCL TAB 8 Plus.

SIM Card

TCL TAB 8 Plus - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your TAB 8 Plus or turn it on or off.

TCL TAB 8 Plus - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your TAB 8 Plus.

TCL TAB 8 Plus - View SIM Card Number

Here's how to view the SIM card number associated with your TAB 8 Plus.

Sounds, Volume & Audio

TCL TAB 8 Plus - Set Notification Sounds

Here's how to select or change notification sounds on your TAB 8 Plus.

TCL TAB 8 Plus - Volume Controls

Here's how to adjust the volume if your TAB 8 Plus doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

TCL TAB 8 Plus - View Signal Strength

Here's how to view signal strength on your TAB 8 Plus.

TV

TCL TAB 8 Plus - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your TAB 8 Plus.

Text & Multimedia Messaging

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

TCL TAB 8 Plus - Capture a Screenshot

Here's how to capture a screenshot on your TAB 8 Plus.

TCL TAB 8 Plus - Set Up Printing

Here's how to set up and add a printer to your TAB 8 Plus.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Wi-Fi & Network

TCL TAB 8 Plus - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your TAB 8 Plus with other Wi-Fi capable devices.

TCL TAB 8 Plus - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your TAB 8 Plus.

TCL TAB 8 Plus - Add a Wi-Fi Network

Here's how to connect your TAB 8 Plus to a ​​​​​​​Wi-Fi network.

TCL TAB 8 Plus - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your TAB 8 Plus to auto-switch between Wi-Fi and mobile data.

TCL TAB 8 Plus - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your TAB 8 Plus.

TCL TAB 8 Plus - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your TAB 8 Plus.

TCL TAB 8 Plus - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, timeout settings, etc.) on your TAB 8 Plus.

TCL TAB 8 Plus - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your TAB 8 Plus. services on your TAB 8 Plus.

TCL TAB 8 Plus - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your TAB 8 Plus.

TCL TAB 8 Plus - Reset Network Settings

Here's how to reset settings if your TAB 8 Plus can't connect to data or send / receive messages.

TCL TAB 8 Plus - Tethered Modem Connection

Here's how to use your TAB 8 Plus as a modem to connect to the internet via USB or Bluetooth.

TCL TAB 8 Plus - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your TAB 8 Plus on or off.

TCL TAB 8 Plus - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your TAB 8 Plus on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55