Factors that may affect your internet speed

Several factors can slow your internet speed:

Use of Wi-Fi connection versus wired
Components within your computer, i.e. processor speed, amount of available memory, operating system, and computer configuration variables
The number of applications that are running at the same time
The number of computers or other devices that share your internet connection
The quality and condition of the wiring which connects your computer(s) to the Verizon network
Unusual events like a network outage and failure may also reduce speed. Sometimes the internet sites customers try to access may have issues on their end related to outages, server failure or network congestion.

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Fix slow speed

Slow speed tips

Use our Guided Solutions Tool to quickly identify and resolve any issues you may be experiencing with your Wi-Fi. This tool can help with:

Need to verify your Verizon connection speed? The Verizon speed test can verify your connection from the router to the Verizon network.

Before starting the test, be sure to:

Set-up and guidelines for best in-home Wi-Fi
Run a Speed Test using the My Fios app
Perform a Verizon Speed Test to determine your connection speed. To test the speed of a device, using the My Fios app select:

Internet > under Wi-Fi Health Check select Speed Test

Note: There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.
Run a Speed Test online
Perform a Verizon Speed Test to determine your connection speed.

Begin speed test

Note: There is no way to redirect the router to test with any third-party sites. If things look good, we can begin to check your network for any issues.
Speed Test tips
Below are things to keep in mind that may impact your network's speed:

Multiple devices on your home network during testing

The processor speed of the device in use

The test should be done using your home network, not public Wi-Fi or cellular network

Need information about Verizon's Network Performance?

Learn what factors can impact your Internet congestion and check out the videos below for more help.

How Website Speed Limitations Can Slow You Down	Improving Wireless Speed on Your Home Network	Update Your System and Improve Internet Speed
Virtual Private Networks and Internet Speed	How To Beat Wi-Fi Interference	Fios Video On Demand and Internet Speeds
How Ethernet Wiring Affects Fios Speeds	Bandwidth Needs for Multiple Connected Devices	Wired vs. Wi-Fi Speeds