Verizon wireless 5G Home Internet plans FAQs

Enter your address to find out if one of our Verizon home internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Note:

• Wireless home internet service may require a direct line of sight between our cell site and your home. That’s why some addresses on the same block may have coverage, while others may not.
• If your area isn't covered by one of our Home Internet services, sign up for updates. We'll let you know if we extend service in your location.

We offer two wireless 5G Home Internet plans:

5G Home - Wireless home internet, powered by 5G Ultra Wideband. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Internet Gateway router included.
• Up to 50% off the monthly plan cost when you have an eligible Unlimited mobile plan.
• Up to $500 to cover switching from other providers (new customers only).
• 30-Day Satisfaction Guarantee.
• 2-year price guarantee.

5G Home Plus - All the benefits of 5G Home, plus includes Verizon Cloud Unlimited, our best extras and a 3-year price guarantee.

The cost of Verizon 5G Home Internet depends on the plan and payment method you choose. Potential savings include:

• Up to $500 to cover the cost of switching from another Internet provider, if you're new to Verizon.
• Monthly discount if you also have certain Verizon mobile plans.
• Special pricing if you qualify for the federal Affordable Connectivity Program (ACP). ACP provides subsidized internet service for eligible customers.

Here's the standard monthly cost of each of our 5G Home Internet plans, and how you can save:

The Affordable Connectivity Program (ACP) is a federal program* that provides subsidized internet service for eligible customers.

If you qualify for ACP, then as a new or existing 5G Home Internet plan customer, you can take advantage of the subsidy.

ACP qualified customers can get:

• Up to one $30/month subsidy for each eligible household
• Up to one $75/month subsidy for each eligible household on Tribal lands

If you qualify for ACP, you'll automatically qualify for our Verizon Forward Program. With ACP and Verizon Forward Program, customers can get free internet service.

Learn more about the ACP and how to qualify.

*The ACP has replaced the Emergency Broadband Benefit program.

We guarantee that your monthly 5G Home service price won’t change for either:

• 2 years with the 5G Home plan
• 3 years with the 5G Home Plus plan

And, since there's no annual contract, you’re in control.

When your guarantee period is over, we’ll give you advance notice of pricing changes, if any.

If for any reason you're unhappy with your 5G Home service, you can cancel and get a refund of the service charge.* To be eligible for the refund you must:

• Disconnect within the first 30 days after setup of service.
• Return the equipment within 30 days from the date of disconnection.
• Learn more with our Home Internet Terms of Service.

Your 30-Day Satisfaction Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

*Limit of one credit on one eligible address on your account.
**Re-ordering through chat is only available after calling us first.

If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to Verizon. To be eligible for this bill credit, you must:

• Have signed up for Verizon 5G Home Internet service after 4/29/21.
• Have been charged an early termination fee within 30 days before and 90 days after your Verizon 5G Home Internet setup.

Note:

• Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
• Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.

If you're eligible for a bill credit, you must submit your request within 90 days of your Verizon 5G Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the 5G Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon 5G Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of 5G Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.

Note: You must have 5G Home Internet service with an account in good standing with Verizon for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account will be charged back on your final Verizon bill.

You'll see a variety of shipping and setup options when you order.

You can check the status of your home internet order by either:

• Visiting the Order Status page.
  
  Use the order number and location code from our confirmation email.
• Signing in to the My Verizon app or website to view your orders.

To activate your new 5G Home Internet plan, you must reboot the Verizon Internet Gateway:

1. Unplug the router, wait 10 seconds, then plug it back in.
2. The white light will blink for about 3 minutes.
3. When the blinking stops, press and hold the WPS (pairing) button for 5 seconds, then release. This puts the router in Setup Mode.
4. When a solid white light displays, your new plan is in effect.

Note: If the solid white LED doesn't display, refer to Verizon Internet Gateway - Activate / Set Up Device. A solid red light means there's no internet service at the router’s current location.

Learn more about Verizon Internet Gateway status indicators.

Note: You have 30 days to change back to the LTE Home Internet plan, for any reason. After 30 days, service availability will determine whether you can return to the LTE plan.

Your choice. You can use your old provider’s service until you've got the Verizon 5G Home Internet service set up. Then you can cancel the other Wi-Fi internet service.

Use My Verizon app or website to manage your Verizon plan and service.

• View, understand and pay your bill anytime
• Access support information and troubleshooting tools
• Discover new products and special offers